We are recruiting for the following role:

Technical Support Engineer
£22,000.00-£26,000.00 per year DOE

Who we are
The IT Dept is based in Leyland and we’re a small, dedicated team with a big heart and great attitude looking to further enhance our corner of the world. As a Managed Service Provider (MSP) offering solid ICT solutions and support for businesses, schools and charities throughout Lancashire we need you to join us in this mission.

Who you are
Ideally an IT graduate or someone with quality experience in a technical field. If you’ve got experience in the education sector, all the better. You are a good communicator with the ability to proactively troubleshoot and resolve complex technical issues yet be able to explain them in simple terms to clients as required.

You’ll receive training opportunities, peer mentoring and be actively encouraged to put your mark on The IT Dept.

What you’ll do
Amongst other things, you will provide a point of contact for clients, carry out day to day helpdesk support, web host management, emails, Microsoft 365 admin, site visits to schools and businesses.

Repair, maintain, install and upgrade computers, servers and network infrastructure equipment, along with backup and Disaster Recovery deployment and monitoring.

Effectively resolve client issues with a variety of software and needs, so you’ll have the ability to think on your feet and be confident in delivering success.
The usual techie stuff that is core business along with relevant project delivery.

To enhance your application, some business development and marketing knowledge would be a great additional skill to have for internal processes, documentation, customer service and to drive company growth.

Skills and Experience (or an awareness and willingness to learn)

  • Veeam, Hyper-V, VMware, AzureAD, Microsoft 365, Windows Server 2012-2019, Active Directory, Group Policies.
  • WAN, LAN and WiFi (Draytek and Ruckus)
  • DNS, WHM, cPanel hosting interfaces
  • Attention to detail, resolution logging and documentation, good timekeeping, communication and the power to take away the pain of suffering client
  • Have a driving licence and car for client visits (mileage costs reimbursed)

How to apply
If you’d like to get involved then please send your CV or link to your LinkedIn page along with a covering letter to careers@theitdept.co.uk

Full-time 8:30-17:00 or part-time / reduced hours pro-rated salary.

**Employment agencies need not apply**