The IT Dept endeavours to meet and exceed client expectations. We are proud to show on this page some of the many comments that we have received from our happy clients.
Savvy businesses appreciate that regular maintenance of their computers greatly reduces the number of call-outs that are required.
When we are called upon our clients enjoy the service and speed of response we diligently provide. As well as the fact that we do our very best to speak in English and not in geek-speak (usually)!
But don’t just take our word for it, read about our finest moments.
We have been using The IT Dept for over a year now. They offer a friendly, cost effective and flexible service that meets the needs of our school. They always respond quickly to requests in school and remotely, and provide solutions to problems to enable our staff to continue working. They understand the needs of the school and the financial restrictions that we face when looking at upgrading and improving our IT. We would recommend The IT Dept to other schools.
A HUGE thank you to Matt at The I.T. Dept for providing excellent support to me today. I discovered my email account had been hacked and the hacker had sent my clients emails requesting invoices be paid to a completely different bank account. Cue much panic! However Matt was able to remotely check through various settings, security reports etc and understand what had been hacked and how. He advised me on the steps to take to improve my online security. I can highly recommend Matt and The I.T. Dept for all things tech. Sarah @ Pickard Design
Moving over to a new IT provider has never been easier when using The IT Dept. From start to finish it has been hassle-free with the excellent communication and support from all the team. Nothing is ever too much trouble, and any questions or issues are dealt with quickly and efficiently. All the staff are helpful, and you never feel like you are asking a silly question (how refreshing!) Their ability to determine exactly what you need and suggest options that are both beneficial and cost effective is also vital in this current climate. I certainly would not have any hesitation to recommend.
The IT Dept have provided our technical support for a considerable number of years and we would not be without them! Staff can regularly be found discussing issues and solutions with Matt & his staff during their visits, a process which allows them to learn and hopefully resolve their own issues, rather than just having things ‘fixed’.
The IT Dept are quick to support – either on site or remotely. Without the IT Dept, it would be difficult to stay afloat with the updates required to our network and server but, as a school, we are always confident that this is well cared for.
I would certainly recommend The IT Dept to any schools and our 250 pupils’ education is certainly enhanced by their support and expertise.
We have always been impressed by the thorough, methodical and professional way The IT Dept go about their work, and in a friendly, understanding and approachable way. Recommended.
Mobile-e-Solutions have used the services of The IT Dept for a number of years now. They are always reliable and provide a fast and effective support service to our business. We use them both for general IT services but also for web hosting services. When the inevitable happens with web hosted systems it is great to be able to pick up the phone and to deal with someone who knows what our situation is and how it affects not only us but our client’s as well. Great service, could not recommend it more highly.
The IT Dept has been invaluable in supporting all of my IT issues and needs since starting my own business. I am fairly hopeless with technology but know that all the systems that they have put in place are reliable and work well. When there are problems, The IT Dept sorts them out quickly and with patience. I recommend The IT Dept to other businesses, schools and individuals without hesitation.
IP Advance has been a client of The IT Dept for over 7 years for a range of services including IT support and the procurement of IT equipment. The IT Dept always respond quickly and fix the majority of issues there and then. IP Advance has also purchased PC’s and Laptops from The IT Dept which means we get good quality business grade machines that are set up to do exactly what we want them to do. I would have no hesitation in recommending The IT Dept to any business that needs a knowledgeable, reliable and honest IT support partner.
Matthew from the IT Dept is worth his weight in gold! He makes sure that all of our computers are right for our business, work properly and are always backed up. He is always there to support us and responds quickly if we have any problems. He knows what he is talking about and explains everything that we need to know in plain English. We would not hesitate to recommend him to any business.
For my small business, when my IT system crashed and burned it was a major disaster. The IT Dept came to the rescue and very quickly identified the problem and offered solutions. Within 24 hours we were up and running again, thanks to their expertise and great service, with very little disruption. I have since used The IT Dept on several occasions and I don’t hesitate to recommend them to other businesses.
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